Patient and Family Engagement

 

Patient and Family Engagement

Hospitals across the state and nation have made substantial progress in recent years incorporating patient and family engagement (PFE) as part of their organizational approach to attaining higher levels of patient satisfaction and outcomes.

Still, many hospitals are uncertain about how to envision or to optimize the role of PFE in safety and quality improvement design and seek support in learning and navigating the process.

Helpful resources have been compiled through the CMS Partnership for Patients and recently completed Hospital Improvement Innovation Network (HIIN).  Contact KHC (785-235-0763) for additional information and individualized guidance.

Patient and Family Advisors Orientation Video Series


Orientation Video Series for Patient and Family Advisors (PFAs)

The Kansas Healthcare Collaborative has developed a new Patient and Family Advisor Orientation video series resource that could be helpful to your PFA programs and Patient and Family Advisory Councils (PFACs).

The four animated videos are about 10 minutes each and are designed so that your hospital can incorporate them into your PFA/PFAC orientation programs. Most likely, these videos also would be worthwhile to view by your hospital staff members who also are working with PFAs.

The topics of the videos are:

  • PFAs and the changing culture of health care
  • Partnering across the organization
  • Communicating effectively as a PFA
  • Effectively sharing your story

→ View the series here

The Five CMS Patient and Family Engagement Metrics

By partnering with patients, their families and other caregivers, hospitals can improve the quality and safety of health care, reduce costs, increase employee satisfaction and improve the patient experience.  Helpful resources developed by the Centers for Medicare and Medicaid Services (CMS) include:


Since 2015, KHC has conducted numerous virtual and in-person learning events to enable Kansas hospital leaders to implement key PFE strategies to achieve patient- and person-centered care.  The five PFE metrics are:

  • PFE Metric 1:  Planning Checklist for patients known to be coming to the hospital.
  • PFE Metric 2:  Conducting shift change huddles and/or bedside reporting with patients and family members.
  • PFE Metric 3: Designation of an accountable leader or functional area in the hospital responsible for PFE.
  • PFE Metric 4:  Hospital has an active Patient and Family Advisory Council or other committees where patients are represented.
  • PFE Metric 5: Hospital has one or more patient representatives serving on the hospital governing and/or leadership board.

In addition, KHC has conducted four breakthrough learning collaboratives with national faculty and many supportive resources to develop patient and family advisor (PFA) programs, including patient and family advisory councils (PFACs).

Visit our KHC Education Archive for recordings and handouts from previous learning events, including:

During the HEN and HIIN initiatives, the Centers for Medicare and Medicaid  Services (CMS) and its National Content Developer conducted a national Master Class Series during the original Hospital Engagement Network in support of hospitals' focus on patient and family engagement. Those resources are no longer available online.  Contact KHC if interested in receiving archived materials.

Resources for PFE Metrics

PFE Metric 1:  Planning Checklist for patients known to be coming to the hospital.

PFE Metric 2:  Conducting shift change huddles and/or bedside reporting with patients and family members.

    Sample hospital videos demonstrating bedside handoffs with patients and families

  

 PFE Metric 3: Designation of an accountable leader or functional area in the hospital responsible for PFE.

  • Master class no longer available.  

PFE Metric 4:  Hospital has an active Patient and Family Advisory Council or other committees where patients are represented.

PFE Metric 5: Hospital has one or more patient representatives serving on the hospital governing and/or leadership board.

  PFAC Resources

Articles

Education

Organizations

Publications

Tools and Toolkits

Video and Audio

Selected Resources for Engaging Patients and Families as Partners in Safety:

Contact KHC to access resources developed and assembled during previous cohorts of the KHC HIIN PFAC Collaborative.