Patient and Family Engagement

KHC launches third Kansas Patient and Family Advisory Council Collaborative

In recent years, hospitals across the nation have made substantial progress in incorporating patient and family engagement (PFE) as part of their organizational safety culture and structure to attain higher levels of patient satisfaction and outcomes. Still, many hospitals are uncertain about how to envision the role of PFE in safety and quality improvement design and, in particular, seek support in navigating the process of establishing a Patient and Family Advisory Council (PFAC).

KHC will conduct its third breakthrough collaborative with national expertise, a roadmap and support designed to help organizations learn about key PFE concepts and practices, and to take steps to establish an active PFAC and/or other quality committees where patients are represented. More than 50 Kansas hospitals have participated in cohorts one and two (2015 and 2016).

Contact KHC at  for information and resources, as well as current and future opportunities to join a collaborative.

Hospital testimonials:  See KHC's video of hospital participants sharing their perspectives on the Kansas PFAC Collaborative and how it has assisted their organizations.


HRET HIIN Patient and Family Engagement Fellowship

HRET's 2017 PFE Fellowship is designed to support and build the skills of employees who act as PFE liaisons.  The fellowship also will benefit patient and family advisors (PFAs) of hospitals participating in the HRET Hospital Improvement Innovation Network (HIIN). Learning sessions will be formatted to meet the needs of experienced PFE liaisons and PFAs, as well as those newer to the work. The HRET HIIN PFE Fellowship begins February 8.  For more information, visit


The Five CMS Patient and Family Engagement Metrics

By partnering with patients, their families and other caregivers, hospitals can improve the quality and safety of health care, reduce costs, increase employee satisfaction and improve the patient experience.  The Health Research & Education Trust has developed a resource compendium to help link PFE concepts and strategies to available resources. Download the compendium here.

The Kansas HEN held a PFE webinar on July 13, 2016 to review the five metrics. The recorded presentation with Tanya Lord can be accessed in the KHC educational archive.  Download presentation handout (pdf).

Recorded presentation:  "A primer for Patient and Family Engagement," by Cheryl Ruble, MS, RN, CNS, improvement advisor, Cynosure Health, at the Kansas Hospital Engagement Network Collaborative Meeting, December 2013.  Cheryl also presented during a recorded webinar in September 23, 2015 on PFE, especially the discharge planning checklist.   Download September webinar presentation handout (pdf).

The Centers for Medicare and Medicaid  Services (CMS) and its National Content Developer conducted a national Master Class Series during the original Hospital Engagement Network in support of hospitals' focus on patient and family engagement. Here are some specific Master Classes that relate directly to the 5 PFE metrics:

PFE Metric 1:  Planning Checklist for patients known to be coming to the hospital
See Master Class #6
(Plus see Kansas HEN webinar held September 23, 2015.)

PFE Metric 2:  Conducting shift change huddles and bedside reporting with patients and family members in all feasible cases.
See Master Class #3

AHRQ Nurse Bedside Shift Report Implementation Handbook (.doc)
Modern Healthcare: Bedside handoffs boost patient satisfaction (Dec. 7, 2015)


Sample hospital videos demonstrating bedside handoffs with patients and families


PFE Metric 3: Designation of an accountable leader in the hospital who is responsible for PFE.
See webinar held 10-21-2013

PFE Metric 4:  Hospital has an active Patient and Family Advisory Council or other committees where patients are represented.
See Master Class #2, and webinars held 8-19-2014 and 7-23-2012
See Kansas HEN webinar held February 2015.
See video of actual PFAC meeting (3:36 min.)
See video of UW Health Patient and Family Advisory Partnership (4:55 min.)
See video of CHI Health Patient Family Advisory Councils (5:14 min.)

PFE Metric 5:  Hospital has one or more patient representatives serving on the hospital board of directors.
See Master Class #5

Selected Resources for Engaging Patients and Families as Partners in Safety: